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Process-based Performance Management (PMS) Workshop

Process-based Performance Management (PMS) Workshop


The process-based performance management workshop is a master class presented by Derek Hendrikz and aims to empower managers in the art of developing and implementing an organisational performance management system. Participants will be coached in the various stages and dimensions of performance management development and implementing. On completion of the training programme, learners will be able to participate strategically and operationally in PMS development.



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Day 1:

Day 2:

Day 3:


Administrative matters

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Understanding Human Performance

Developing the Master Scorecard

Appraising Performance


Convenience Break


Creating the 'Black Box'

Creating the PM System

Horizontal vs. Vertical Development




Process & Strategy Analysis

Managing culture through effective PM

Remedies to ability (knowledge &skill) problems


Convenience Break


Linking roles and competencies to work

Managing inputs and outputs through effective PM

Remedies to motivational problems


PMS derek hendrikz 01


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Day 1:

 Understanding the Human Performance:

  • Managing the ability / attitude ratio

  • The human performance continuum

  • Measuring ability

  • Measuring motivation


Creating the 'Black Box':

  • Organisational Black Box theory

  • Defining inputs and outputs

  • Process theory

  • The master scorecard system

  • Direct vs. Inverse organisational relationships

  • Defining behaviour; the anatomy of collective mind – Organisational Paradigm

  • The Black Box and organisational values


 Process and Strategy Analysis:

  • Analysing core organisational processes

  • Process analysis methodology

  • Using scorecard system to analyse resource flow

  • Loading the Black Box

  • Analysing strategic initiative


 Linking Roles and Competencies to Work:

  • Translating mission to structure

  • Translating structure to roles

  • Translating roles to competencies

  • Developing role competencies


Day 2:

 Developing the Master Scorecard:

  • Environmental analysis

  • Process quantification

  • Project quantification

  • Quantifying the sum total of all organisational work

  • Ensuring implementation through structure, systems and culture


 Creating the PM system:

  • Fundamentals of PMS

  • Understanding the performance risk

  • Developing input indicators

  • Developing output indicators

  • Developing behavioral indicators


 Managing Culture through effective PM:

  • The construct of organisational paradigm

  • Internalising values

  • The 'one-size fits all' trap

  • Measuring values


 Managing inputs and outputs through effective PM:

  • Effectiveness vs. efficiency

  • Resources (people, money, assets)

  • Resource behaviour (depreciation, appreciation, motivation)

  • Resource capacity (machine cycles, floor space, human hours of work etc.)

  • Implicit intelligence (task definitions and process dependency)

  • Tacit intelligence (decision making, problem-solving, team leadership, etc)

  • Time (cycle duration, target dates, etc)

  • Authority (roles, positions, teams, etc)

  • Rules (policy, regulations, procedures)

  • Location

  • Quality & Quantity


Day 3:

Appraising Performance:

  • Mathematical vs. perceptual metrics

  • Understanding the relationship between inputs, outputs and behaviour

  • Using a weighting system

  • The structure of a performance appraisal

  • The frequency of performance appraisals


Horizontal vs. Vertical Development:

  • People development theory

  • Training vs. mentorship vs. coaching vs. organisational development

  • Developing a person to be 100% within his / her current role

  • Developing a person tto be proficient in someone else's role


Remedies to Ability (knowledge & skill) Problems:

  • Determining the development gap

  • Willingness to perform vs. ability to perform vs. opportunity to perform

  • Ability problems due to inadequate development

  • Ability problems due to inadequate aptitude

  • Abitily problems due to inadequate resources 


Remedies to Motivational problems:

  • Motivational problems due to non-satisfactory incentives

  • Motivational problems due to non-salient rewards

  • Motivational problems due to conflict at work

  • Motivational problems due to personal problems

  • Motivational problems due to physical or health problems

  • Motivational problems due to unclear or unrealistic expectations


 Training Methodology:

Derek Hendrikz is a Certified Professional Trainer (CPT) with the Southern Africa Professional Trainers Association (SAPTA). In terms of ratings, Derek is internationally acclaimed and beyond comparison with thousands of highly satisfied customers.

The methodology is based on interactive learning, i.e. learners will learn by doing. Inspirational presentations are combined with facilitated sessions and experiential exercises. Furthermore learners will use examples from their own organisations, thus ensuring that learning is anchored at their workplace.

As with all Derek’s training programmes, he strives to effect actual change back at the workplace through effective and practical outcomes-based training.


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Internationally Beyond Comparison...


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