Telephone Skills - Resource Centre

Below is a variety of resources on telephone skills by Derek Hendrikz, including power point slide presentationsvideo clips, process maps, templates, articlesblog posts and psychometric testing. Covers telephone etiquette, how to answer the phone, priority problems, telephone complaints, general skills, dealing with difficult people, call centre operator skills, the Keirsey Bates Temperament Sorter and more... Derek Hendrikz is a strategic leadership & strategy development and implementation specialist who offers trainingseminarsconsulting services and coaching in this regard.

 

Following are Derek's PowerPoint Slides on Telephone Skills:

Follow Derek Hendrikz on Slideshare and get all his PowerPoint Slide Presentations on a variaty of topics... Click Here!

 

Following are Derek's Video Clips on Telephone Skills:

Follow  Derek Hendrikz on YouTube and get all his Video Presentations on a variaty of topics... Click Here!

Click Here for Playlist on all Telephone Skills Videos

 

Following are Derek's Process Flow Charts on Telephone Skills:

 

Following are Derek's Psychometric Tests and Questionnaires on Telephone Skills:

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