Below are articles, write-ups and editorials published by Derek Hendrikz... These articles mostly relate to strategic leadership, human resource management (HRM), procurement and contract management, customer relationship management (CRM), risk management, project management and other business management topics...
For shorter write-ups, follow Derek on his Blog...
2016-09-23 Diversity Dynamics (revised)
2016-05-20 What is a High Performance Team and how are they created?
2015-11-29 What is Leadership?
2015-11-02 Does Team Building Really Work?
2015-10-19 How to lose your customers - SIX foolproof ways!
2015-08-01 Why I hunt has little to do with animals...
2015-06-01 Do KPI's actually work?
2015-04-27 Can you manage change fro the bottom-up?
2015-04-10 What is the difference between Vision and Mission?
2015-03-30 Strategic Leadership. Not to ask, but what to ask - that is the question!
2014-04-14 Translating Strategy to Action - The Great 'Disconnect'
2009-10-25 Defining Value
2009-10-25 Embracing Diversity
2006 - What Customers Want!
2006 - Customer Service vs. Service Excellence
2005 - Applying Emotional Intelligence (EQ) through Process Framing
2003 - Outcomes-Based Team Development
2003 - Secrets of Service Excellence in the Public Sector
2003 - The Pros and Cons of Batho Pele
2003 - Six Poisions of Government Service
2003 - Managing Diversity
2000 - Diversity Dynamics
1999 - Group Dynamics - The Behavioural Dynamics of Groups
1999 - Group Dynamics - The Process Dynamics of Groups
1999 - Group Dynamics - The Boundary Dynamics of Groups