This
1-hour motivational seminar offers delegates knowledge and skills
in becoming Leaders through Service Excellence.
The
seminar will cover the following dimensions:
Service
Excellence vs. Customer Service.
How
to get rid of your customers – seven fool proof ways;
Turning
the moment of truth into ‘WOW’;
The
six things that customers want; and
You
can make the difference.
Depending
on client needs, the seminar can be run as a three hour interactive
work-session. This seminar is aimed at any person or organisation
that has a need for advancing their knowledge, skill and mind-set
in providing service excellence.
It
is presented in-house to any size of audience.
Needed:
The
following items are needed during the day of presentation, and
must be supplied by the client:
Data
projector
Lapel
microphone with new batteries
Printed
workbook for each delegate. Workbooks will be supplied to client
in electronic format and consist of ± 6 pages.
The
seminar is presented in an interactive way and participants will
have opportunity to ask questions and make comments.
