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Category: Management and Leadership Resource Centre

Below is a variety of resources on sales skills and management by Derek Hendrikz, including power point slide presentations, video clips, process maps, templates, articles, blog posts and psychometric testing. Covers the psychology of selling, sales closing, the sales process, telephone skills, defining what customers want, customer relationship management, the Keirsey Bates Temperament Sorter and more... Derek Hendrikz is a strategic leadership & strategy development and implementation specialist who offers training, seminars, consulting services and coaching in this regard.

PowerPoint Slides on Sales Skills and Management:

Follow  Derek Hendrikz on Slideshare and get all his PowerPoint Slide Presentations on a variaty of topics... Click Here!

• Psychology of Selling

• Sales Closing

• Sales Process

• Telephone Skills

• What Customers Want

• Working with Difficult People

• Financial Advisory and Intermediary Services Act of 2002 (South Africa)
  

Video Clips on Sales Skills and Management:

Follow  Derek Hendrikz on YouTube and get all his Video Presentations on a variaty of topics... Click Here!

• Customer Relationship Management - CRM Video 1

• Customer Relationship Management - CRM Video 2

• Customer Relationship Management - CRM Video 3

• Customer Relationship Management - CRM Video 4

• Dealing with Angry and Difficult People

Articles & Blog Posts on Sales Skills and Management:

Follow Derek Hendrikz on Derek's Blog and My Articles and get all his write up's on a variaty of topics... Click Here!

• Customer Service vs. Service Excellence

• What customers want

• Defining value

Process Flow Charts on Sales Skills and Management:

• Customer Management Process Flow Diagram

• The Sales Process

Psychometric Tests and Questionnaires on Sales Skills and Management:

• Keirsey Bates Temperament Sorter

• Assertiveness Test