• Print
• Email

Details

Category: Management and Leadership Resource Centre

Below is a variety of resources on South African specific management topics by Derek Hendrikz, including power point slide presentations, video clips, process maps, templates, articles, blog posts and psychometric testing. Covers mainly corporate governance and batho pele customer related aspects specifically related to a South African Context... Derek Hendrikz is a strategic leadership & strategy development and implementation specialist who offers training, seminars, consulting services and coaching in this regard.

Following are Derek's PowerPoint Slides on South Africa Specific Management Topics:

Follow Derek Hendrikz on Slideshare and get all his PowerPoint Slide Presentations on a variaty of topics... Click Here!

• Batho Pele in work context

• Batho Pele Principles
  

• Understanding Employment Equity

Following are Derek's Video Clips on South Africa Specific Management Topics:

Follow  Derek Hendrikz on YouTube and get all his Video Presentations on a variaty of topics... Click Here!

• Customer Service vs. Service Excellence
  

• How to lose your customers - six foolproof ways!!!

• Customer Service Secrets - lessons from the wild...

• What do customers want?

• Customer Service Secrests from Fortune 500 Companies

Following are Derek's Articles & Blog Posts on South Africa Specific Management Topics:

Follow Derek Hendrikz on Derek's Blog and My Articles and get all his write up's on a variaty of topics... Click Here!

• Six Poisions of Government Service

• The pros and cons of Batho Pele

• Secrets of service excellence in the public sector

• Customer Service vs. Service Excellence

• What customers want

• Defining value

Following are Derek's Process Flow Charts on South Africa Specific Management Topics:

• Corporate Governance

Following are Derek's Templates on South Africa Specific Management Topics:

• Employment Equity Target Setting Model (Excel Spreadsheet)