Derek Hendrikz Projects

To date, Derek Hendrikz has completed more than 40 consulting projects worldwide. These projects are mostly relate to the field of strategy development and implementation, customer relationship management, performance management, business process management and general areas of human resource management.

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Following is a detailed list of the consulting and training projects that Derek has completed. These are all large scale projects, mostly longer than six months in duration. Short training and seminar engagements are not included here.

Company:                   

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Project & Description:

Southern Africa Professional Trainers Association (SAPTA)

 

In Process

SAPTA logo

The project entails the establishment of a non-profit body which aims to regulate the professional occupational training industry within the SADC region. The project will be completed when there is sufficient strategy, policy and membership to ensure the institutions continual existence.

 

Swaziland Economic Policy Analysis Research Centre (SEPARC)

 

Completed in August 2015

 SEPARC for web The project entailed consultation and facilitation to the strategic process for the Swaziland Economic Policy Analysis Research Centre (SEPARC). This was a high level strategy development engagement which resulted in the finalization of a strategic document for the period of 2016 to 2018 for SEPARC. The strategy development consultation project consist of four phases, namely, conducting research into the organisational purpose and functioning (strategy audit), obtaining buy-in from all selected participants, running the strategy development workshop and delivering a well formulated  and measurable strategy document to the client organisation.

Central Bank of Swaziland (CBS)

 

Completed in February 2015

Central Bank of Swaziland

The project entailed consultation and facilitation to the strategic process for the Central bank of Swaziland. This was a high level strategy development engagement which resulted in the finalization of a strategic document for the period of 2015 to 2018 for CBS. The strategy development consultation project consist of four phases, namely, conducting research into the organisational purpose and functioning (strategy audit), obtaining buy-in from all selected participants, running the strategy development workshop and delivering a well formulated  and measurable strategy document to the client organisation.

Ibadan Business School - Nigeria

 

Completed in March 2014

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The project entailed the establishment of an e-learning programme in Business Writing Skills and Consultancy Skills. This was primarily developing materials and a video library for the Ibadan Business School so that learners could have 24-hour access to their lecturers.

 

Lesotho Highlands Development Authority (LHDA)

 

Completed in October 2013

 Lhda

The project entailed consultation and facilitation to the strategic process for the Lesotho Highlands Development Authority. This was a high level strategy development engagement which resulted in the finalization of a strategic document for the period of 2014/15 to 2016/17 for LHDA. The strategy development consultation project consist of four phases, namely, conducting research into the organisational purpose and functioning (strategy audit), obtaining buy-in from all selected participants, running the strategy development workshop and delivering a well formulated  and measurable strategy document to the client organisation.

Cell C

South Africa

 

Completed in June 2013

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Roll-out of diversity awareness and organisational values programme to all 1600 Cell C employees. Project was completed in 3.5 months.

Tile & Carpet Company - Nairobi

 

Completed in October 2012

 tilencarpetlogo

The project included the establishment of a performance frame and mapping of core business processes with the aim of enhancing human performance with in Tile & Carpet – Nairobi. During the project a new performance frame was established and many old HR practices was reconstructed and abolished.

 

Uganda National Roads Authority (UNRA)

 

Completed in October 2012

unra fw

The project included the revision and critical investigation of the current UNRA Strategy with the aim of improving, refining and presenting a new five-year strategy. Part of the project also included the establishment of a performance frame and the process mapping of UNRA core business activities. The strategy development consultation project consist of four phases, namely, conducting research into the organisational purpose and functioning (strategy audit), obtaining buy-in from all selected participants, running the strategy development workshop and delivering a well formulated  and measurable strategy document to the client organisation.

South African National Blood Service (SANBS)

 

Completed in July 2011

 blood

The project involved the implementation of an approved SANBS CRM Strategy. It is a comprehensive project that will take more than 18-months to complete. Some areas included here are the development of specs for a revised SANBS interactive web-site, automation of all CRM practices within SANBS and linking of such automation to a centralised database, development of CRM models for the various SANBS departments, development of training and mentorship programmes for all frontline SANBS staff, and development of CRM measurement tools.

Unemployment Insurance Fund (UIF)

 

Completed in March 2011

uif deductions

Development of a National Organisational Strategy with Departmental Scorecards for the UIF. The project is aimed to align UIF strategy with objectives of the National Department of Labour. It has a wide scope and includes recommendations for policy adjustments and performance management systems within UIF. All UIF offices are involved in the project and final approval of the UIF strategy will be done by the Minister of Labour. The strategy development consultation project consist of four phases, namely, conducting research into the organisational purpose and functioning (strategy audit), obtaining buy-in from all selected participants, running the strategy development workshop and delivering a well formulated  and measurable strategy document to the client organisation.

Agricultural Research Council (ARC)

 

Completed July 2010 - + 200 employees

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Training of all research staff in a customised programme of developing and understanding an organisational performance management system. The programme had the aim of understanding organisational and individual performance on advanced level in order to enable participants to adjust and redefine their current performance management system. The programme was run throughout South Africa at their various offices.

Schwarzkopf SA

 

Completed January 2010

 Schwartskopf logo

Development and facilitation of a Company Strategy that would aim to increase market share and ultimately secure market leadership within their industry. The strategy development consultation project consist of four phases, namely, conducting research into the organisational purpose and functioning (strategy audit), obtaining buy-in from all selected participants, running the strategy development workshop and delivering a well formulated  and measurable strategy document to the client organisation.

South African National Blood Service (SANBS)

 

Completed October 2009

blood

Development and facilitation of a Customer Relationship Management (CRM) Strategy and CRM Policy. The project aim was to manage both internal interdependencies and external customer relationships. The strategy development consultation project consist of four phases, namely, conducting research into the organisational purpose and functioning (strategy audit), obtaining buy-in from all selected participants, running the strategy development workshop and delivering a well formulated  and measurable strategy document to the client organisation.

Henkel South Africa

 

Completed October 2009

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Development of a talent management programme within the Development Round Table (DRT) context. Project had two phases, namely programme development & approval as well presentation of the programme to all middle and senior managers of Henkel SA.

 

South African National Blood Service (SANBS)

 

Completed September 2009

blood

Development and facilitation of a Marketing Strategy that would aim to increase customer retention and provide continuous blood supply to satisfy the SA blood transfusion need. The strategy development consultation project consist of four phases, namely, conducting research into the organisational purpose and functioning (strategy audit), obtaining buy-in from all selected participants, running the strategy development workshop and delivering a well formulated  and measurable strategy document to the client organisation.

NUMSA

 

Completed August 2009

 Numsa logo

Training of 500 Union Representatives in Negotiation Skills. Training was presented to various NUMSA union members and shop stewards within the South African Metal & Steel industry.

 

Gauteng Local Government

 

Completed August 2008

logo Gauteng-Premier 

Training of 200 Community Development Workers (CDW’s) in the implementation of the White Paper on Transformation of the Public Service (1998) and the 8-Batho Pele Principles.

 

Multi Flora

 

Completed June 2008

logo multiflora 

Development & customisation of Diversity Awareness and Organisational Values Programme. Roll-out and training of all employees in the Grandy Flora division of Multi Flora.

 

Vela VKE Engineering

 

Completed January 2008

 logo VELA VKE

Roll-out of diversity awareness and organisational values programme to all 450 organisational employees.

ECI Africa

 

Completed October 2007

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Mid-term review on the MABEDI project (alleviating poverty in the Maruleng and Buschbuckridge rural areas). Project included investigative research and a complete review report.

 

Gauteng Local Government

 

Completed: October 2007

logo Gauteng-Premier 

Training of 500 Community Development Workers (CDW’s) in the implementation of the White Paper on Transformation of the Public Service (1998) and the 8-Batho Pele Principles.

 

Gauteng Shared Services Centre (GSSC)

 

Completed: March 2007

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Development and customisation of a diversity awareness programme for GSSC. This included licensing of the programme to GSSC. The programme is intended to be rolled out to all employees of Gauteng Provincial Government.

 

NovAfirca

 

Completed: March 2007

 novafrica

Strategy Development. The project included a climate and culture audit as well as the facilitation of strategy development and operational alignment interventions. The project was concluded with the presentation of a strategy document and final report with recommendations. The strategy development consultation project consist of four phases, namely, conducting research into the organisational purpose and functioning (strategy audit), obtaining buy-in from all selected participants, running the strategy development workshop and delivering a well formulated  and measurable strategy document to the client organisation.

South African Institute of Chartered Accountants

 

Completed: February 2007

saica logo 

Climate & Culture Audit. The project included quantitative and qualitative research and the presentation of an executive summary, comprehensive results and recommendations. Questionnaires, focus groups, interviews and physical audit was used as methodology.

 

Vela VKE Engineering

Completed: January 2007

 logo VELA VKE

Climate & Culture Audit. The project included quantitative and qualitative research and the presentation of an executive summary, comprehensive results and recommendations. Questionnaires, focus groups, interviews and physical audit was used as methodology.

 

Gauteng Shared Services Centre (GSSC)

 

Completed: August 2006

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Diversity Capacity Mentorship Programme. The project included the mentorship of 8 trained diversity trainers and assisting them in the process of training a group of 80 employees of the Gauteng Provincial Government.

 

ASSUPOL Life

 

Completed: August 2006: + 70 participants

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Sales and Office Management Training. The project included the customisation of a sales and office management programme, and the training of 70 ASSUPOL Life Sales and Office Managers over a period of six months.

 

Gauteng Shared Services Centre (GSSC)

 

Completed: April 2006

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Diversity Capacity Empowerment Programme. The project included the training of 12 trainers as Diversity Facilitators. The trainers were trained in Diversity Management, Diversity Awareness, and Advanced Facilitation Skills. The purpose was to capacitate them to do Diversity Training on their own throughout the province of Gauteng.

 

 

South African Institute for Chartered Accountants (SAICA)

 

Completed: January 2006: + 100 participants

 saica logo

Internalisation of corporate value system. This was a comprehensive project aimed at internalising the SAICA Corporate Value System. It included 16 workshops with the 100 SAICA employees, the development of a performance appraisal system that would incorporate the corporate values, the adjustment of their recruitment policy, the establishment of a values champion team that would drive the project, the development of a Intranet based system where the application of corporate values of each employee would be evaluated on a quarterly basis, as well as the sensitising of external members of the SAICA values. The project duration was two-years. 

Gauteng Shared Services Centre (GSSC)

 

Completed: January 2005: + 240 Participants

 logo gauteng

Diversity Capacity Mentorship Programme. The project included the mentorship of 14 trained diversity trainers and assisting them in the process of training a group of 240 employees of the Gauteng Provincial Government.

 

South African Institute for Chartered Accountants (SAICA)

 

Completed: January 2005

 saica logo

Culture & Climate Audit. This project was the first phase of a Values Rollout project and was aimed at understanding what the organisational stumbling blocks and opportunities would be when internalising an organisational value system. Questionnaires, focus groups, individual interviews, and physical audit techniques were used.

 

Gauteng Shared Services Centre (GSSC)

 

Completed: August 2005: 14 Participants

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Diversity Capacity Empowerment Programme. The project included the training of 14 trainers and the designing of training material for GSSC. The trainers were trained in Diversity Management, Diversity Awareness, and Advanced Facilitation Skills. The purpose was to capacitate them to do Diversity Training on their own throughout the province of Gauteng. A Diversity Awareness Workbook and Facilitators Guide was also developed and licensed to GSSC.

P.G. Bison

 

Completed: November 2004 + 60 participants

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Employment Equity Forum Capacity Empowerment Programme. Four workshops were run at the various main offices of P.G. Bison to assist the EE forums to function effectively. The workbooks and programme was customised specifically to P.G. Bison’s needs.

 

City of Tshwane Metropolitan Municipality (CTMM)

 

Completed: June 2004

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Feasibility study for the establishment of a Park Ranger Unit. The project included the drawing up of a business plan, designing of a strategy, negotiating of a cooperation agreement with the Metro Police, and consolidating of previous research done.

 

MEDUNSA

 

Completed: May 2004 + 60 Participants

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Management Development Programme for Middle Managers. The programme included the customisation and presenting of a series of Management Skills Workshops for the middle managers of Medunsa.

 

WITS University: Woman’s Health Project

 

Completed: January 2004 ±15 participants

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Human Dynamics and Operational Functioning Audit. The project includes interviews, questionnaires, focus groups, physical audit, and the presentation of a well-researched report.

 

SA Mint

 

Completed: December 2003 ±300 Participants

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Integrated Organisational Solution on Managing HIV / AIDS Project includes the design and implementation of an Organisational HIV/AIDS Strategy and Policy; sensitising of employees for the process; the testing of employees to determine the organisations HIV status; Organisational Impact Assessment; HIV awareness training; implementation of wellness programme; and comprehensive report.

 

Department of Water Affairs & Forestry

 

Completed: November 2003 ±250 Participants

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Implementation of Diversity Awareness programme within the Department. The project included the training of trainers and the presentation of 3-day workshops to the Departments employees throughout the country.

 

SA Mint

 

Completed: October 2003 ±300 Participants

 logo samint

Implementation of Diversity Awareness programme within the Organisation. The project included the presentation of one-day workshops to all the organisations employees.

 

Goldfields Mines

 

Completed: August 2003 ±40 Participants

 logo Gold Fields

Implementation of HIV / AIDS Awareness programme within the Organisation. The project included the design of materials, facilitator’s guides, facilitation kits, the training of trainers, and the assessment of trainers.

 

Department of Health

 

Completed June 2003 ±45 Participants

 logo gevernment

Facilitation and design of a Diversity Implementation Plan for the Departments North-West Province.

 

MEDUNSA

 

Completed: May 2003 ±60 Participants

logo Medunsa 

Management Development Programme for Middle Managers. The programme included the customisation and presenting of a series of management Skills Workshops for the Middle managers of Medunsa.

 

 

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